AI and generative AI (GenAI) technology have seen rapid growth in recent months among companies worldwide, indicating a growing trust in the benefits they can offer. However, there is also a sense of anxiety among workers, with 42 percent believing that their jobs may become obsolete in the next decade due to this technology.
A global survey conducted by Boston Consulting Group involved over 13,000 managers, middle managers, and employees to understand how AI is impacting organizations and the mindset of workers towards it. The results are documented in a study called ‘AI at Work: Friend and Foe’, following last year’s ‘AI at Work: What People Are Saying’ survey.
The study shows that while there is a general understanding that AI will have a positive impact on society and businesses, there has been a shift in perspective. Only 46 percent of respondents feel optimistic about implementing AI in processes compared to 52 percent the previous year. Despite this, trust in AI-powered tools has increased from 26 percent to 42 percent in 2024.
Workers who regularly use generative AI tools are more likely to fear losing their jobs, with 49 percent of users thinking their job may disappear compared to 24 percent of non-users. However, training plays a crucial role in unlocking the full potential of AI technology. Workers face challenges such as lack of time to learn and uncertainty about when to use these tools.
Overall, organizations need to be open to structural changes to adopt AI technology effectively. Training and updating employees and leaders are essential, as well as ensuring their satisfaction, which will ultimately benefit customers. Building a muscle that allows for ongoing training and adaptation to new technologies is key to achieving efficiency and productivity in businesses.